Login to your account and renew online or call our Inbound Sales Department at 1-800-TO-COVER (1-800-862-6837).
Our home warranty policy is effective for one year upon receipt of payment. You will have an option to renew your home warranty if it is nearing expiration.
We dispatch to technicians in your local area according to ZIP code. Having your correct ZIP code on your contract ensures that we will dispatch a nearby technician. Our customer service representatives are trained to verify your telephone number so the technician can reliably contact you for scheduling their work.
You do not have to pay another service fee as long as it is within the recall period outlined in your warranty under Terms of Coverage. "Service work is guaranteed (without an additional service fee) for 30 days on labor and 90 days on parts. Pest control service (where available) work is guaranteed for 30 days from the date of service." The 30-day guarantee only applies to malfunctions, which are reported to FNHW during the term of this contract.
Upon receiving a request for service, FNHW will contact a qualified contractor within 3 hours during normal business hours and within 48 hours on weekends and holidays. The contractor will then call you to schedule a convenient appointment during normal business hours. FNHW will determine what service requests constitute an emergency and will make reasonable efforts to expedite emergency service.
The service fee pays the technician for their diagnostic service — identifying the exact problem occurring with the system or appliance at your home.
No. As outlined in the contract under Terms of Coverage, "Should the homeowner contract directly with others, or do the work themselves, FNHW will not be responsible for reimbursement of that cost."
Call us at 1-800-308-1420 or use the Request Service link at the top of homewarranty.com to submit a request online. Upon receiving a request for service, FNHW will contact a qualified subcontractor within 3 hours during normal business hours and 48 hours on weekends or holidays. The subcontractor will then call you to schedule a convenient appointment during normal business hours. FNHW will determine what service requests constitute an emergency and will make reasonable efforts to expedite emergency service.
No, our home warranty will cover a home no matter what its age – as well as any brand or manufacturer of systems and appliances. However, systems and appliances must be in good working order at the start of coverage.
Homeowner's insurance and a home warranty are both valuable, but for different purposes. Your homeowner’s insurance is hazard insurance, and covers items damaged in fires, by water, by wind or other covered events. A home warranty repairs or replaces items that break down on their own through normal wear and tear.
Additional or optional coverages for items such as kitchen refrigerator, washer/dryer, air conditioning, pool and spa equipment and limited septic and roof leak repair were available for purchase for an additional fee at the time of contract. Check your contract to see which optional coverages, if any, were purchased.
You can find the best answer to this by reviewing your specific contract. You can also view this CA Contract example (contract coverage, terms, and conditions vary by state, and not all coverage listed may be available in all areas). Standard coverage includes: plumbing system, plumbing stoppages, toilets, sump pump (permanently installed), bathroom whirlpool motor pump, recirculating hot water pump, water heater, heating and ductwork, electrical system, telephone system, central vacuum system, garage door opener, ceiling fans, attic and exhaust fans, smoke detectors, doorbells, dishwasher, range, oven, cook tops, built-in microwave, instant hot water dispenser and trash compactor. What's not covered? The contract covers only those parts, systems and appliances specifically mentioned as covered and excludes all others. Please see your contract for specific coverage, exclusions and limitations.
Once coverage is confirmed, in most cases you will have two options: Have FNHW perform the repair services or accept cash-in-lieu of the covered claim. Either way, our priority is to ensure you receive a quick resolution to your service claim. Please refer to your contract for instances where you may be required to take cash-in-lieu.
Pretty darn fast. But just so we’re on the same page, a home warranty is essentially an extended service contract for your home—paying retail may be slightly faster, but your wallet will end up paying the price.
We strive to provide a quick turnaround timeframe for claim resolution. Once your claim is approved, we are happy to offer cash-in-lieu of the covered repairs. If you would like us to perform the work, we will proceed with ordering the parts or equipment. Sometimes parts or equipment may have delays in shipment and delivery, so you may want to consider taking the cash-in-lieu in those cases. Please refer to your contract for instances where you may be required to take cash-in-lieu.
We are happy to offer the option for cash-in-lieu of covered repairs should you wish to replace your system or appliance rather than have it repaired. Please refer to your contract for instances where you may be required to take cash-in-lieu.
The Service Trade Call Fee is the amount due by the contract holder for us to dispatch a service professional to their home. Think of the Service Trade Call Fee like a copay to see your doctor; except ours help diagnose your appliances or systems. How do I pay it? Your Customer Service Representative can take the fee by VISA or MasterCard over the telephone for your convenience. If you are requesting service through homewarranty.com, you can securely pay the fee directly on the website. You can also pay the service call fee with cash, check or money order at the time of service.
If you have additional questions that are not answered here, please call us at 1-800-862-6837.
The combined companies have been in business since 1974. Chicago Home Warranty (formerly Continental Home Warranty) was established in 1974 and purchased by Chicago Title in spring of 1999. Fidelity National Financial, Inc. purchased Fidelity National Home Warranty (formerly Western Home Warranty & Alliance Home Warranty) in August of 1998. First quarter of 2001, both companies now owned by Fidelity National Financial, Inc. formed Fidelity National Home Warranty (FNHW).
Fidelity National Home Warranty (FNHW), Fidelity National Title and Chicago Title are all owned by Fidelity National Financial, Inc.
Demand for payment will be sent to escrow within one hour of placing an application in normal circumstances, but it can also be sent upon request.
FNHW covers unknown pre-existing conditions. Please call if you need additional clarification.
You can take up to 30 days after the close of sale/escrow date to add additional coverage, provided that the item is in good working order. Coverage will commence upon receipt of premium, and will expire one year after the close of sale/escrow.
If the contract has been in force for 30 days or longer, the homeowner can only add coverage or make changes at the time of yearly renewal.
The homeowner should start receiving the information approximately 3 to 4 months prior to expiration of contract. 4 notices are sent to the property address or alternate address, if applicable.
Yes. Please call our applications department for special price quotes at 1-800-862-6837.
The 13-month CRES Advantage Home Warranty Plan, underwritten, issued and administered by Fidelity National Home Warranty, provides extra protection to all sides of the real estate transaction. This plan is available to offices insured with CRES Insurance for their Errors and Omissions insurance. Qualified transactions enjoy 13 months of coverage, $50,000 of Sellers E&O coverage via the Sellers Protection Plan, and a $5,000 E&O deductible reduction program.
The CRES Advantage Plan is available in California, Texas, Arizona, Nevada, Utah, Colorado, Idaho, Oregon, and Washington. More Information
The homeowner should receive their copy of the contract within 10 business days after FNHW is in receipt of the premium due.
The homeowner can request service online by following the Request Service link at the top of homewarranty.com, or they can call our Service Department at: 1-800-308-1420 to set up a service call or obtain service information.
Homeowner's insurance and a home warranty are both valuable, but for different purposes. Your homeowner’s insurance is hazard insurance, and covers items damaged in fires, by water, by wind or other covered events. A home warranty repairs or replaces items that break down on their own through normal wear and tear.
Additional or optional coverages for items such as kitchen refrigerator, washer/dryer, air conditioning, pool and spa equipment and limited septic and roof leak repair were available for purchase for an additional fee at the time of contract. Check your contract to see which optional coverages, if any, were purchased.
If you have additional questions that are not answered here, please call us at 1-800-862-6837.
Please complete our online application to apply! Our dedicated team will carefully assess your trade(s) and service area to determine suitability. If we find a match, we will promptly contact you using the information provided.
Service Vendors interested in partnering with Fidelity National Home Warranty must:
Invoice Requirements
Manual Invoice (emailed or mailed), must include:
Important Notes
FNHW does not pay for unauthorized or additional work requested by the customer not included in the work order dispatched. Call us if you have any questions or need help with billing. We are here to support you and your business.
Yes, as a Fidelity National Home Warranty service provider, you can submit invoices online. Log in to the Dispatching tool, navigate to the Fidelity National Home Warranty Billing Section in a job, and find Invoice Manager from the tabs at the top. If the job can be invoiced, it will be in the Ready to Invoice section.
Service providers are encouraged to submit diagnosis reports online through our dispatching portal, 24/7. To speak to an Authorizer, please call us at 800-208-3151 during our business hours: Monday to Friday, 7 AM to 6 PM (PST) or on Saturday, 7 AM to 5 PM (PST).
Contact your Vendor Relations Representative for payment inquiries.
We request a minimum of 48 hours advance notice of hold requests. Call or email your Vendor Relations Representative to inform us of changes to your availability.
Fidelity National Home Warranty Service Partners receive direct deposit payment for invoices submitted online within ten days.
Discover the benefits of partnering with Fidelity National Home Warranty:
